Shipping policy
Last updated: August 27, 2026
At aura999+, every order is made and prepared specifically for you before making its way to your doorstep. Here's how shipping works.
1. Order Processing
Orders are processed after successful payment and confirmation.
Orders are generally processed and dispatched within 2–4 business days.
Orders placed on weekends or public holidays may take slightly longer to begin processing.
During launches, sales, holidays, or periods of unusually high order volume, processing times may occasionally be longer. If there is a significant delay, we'll do our best to keep you informed.
2. Shipping Within India
We currently ship orders within India.
The applicable shipping charge for your order will be displayed at checkout before you complete your purchase.
3. Free Shipping
Free standard shipping is available on orders above ₹4,999.
For orders below ₹4,999, applicable shipping charges will be calculated and displayed at checkout based on the order and delivery location.
4. Delivery Time
Once your order has been dispatched, delivery generally takes 5–7 business days.
Therefore, please allow approximately 7–11 business days in total from order confirmation for your order to arrive.
Delivery estimates are not guaranteed dates.
Remote locations, adverse weather, public holidays, courier delays, logistical disruptions, incorrect address information, and other circumstances outside our reasonable control may result in additional delays.
5. Shipping Partners
Orders may be fulfilled and shipped through our logistics and fulfilment partners, including Unitee and Qikink, depending on the product and fulfilment requirements.
We may use different shipping partners or shipping methods to ensure reliable delivery to your location.
6. Order Tracking
Once your order has been dispatched, tracking information will be provided through the contact details associated with your order, where tracking is available.
If you have a question about your shipment, contact us at:
Email: aura999plus.shop@gmail.com
Phone: +91 7396695558
Please include your order number when contacting us about an existing order.
7. Incorrect or Incomplete Address
Please carefully check your shipping information before completing your purchase.
aura999+ is not responsible for delays or failed deliveries resulting from an incorrect, incomplete, or inaccurate address provided by the customer.
If a shipment is returned to us because of an incorrect address, failed delivery attempts, refusal of delivery, or other circumstances attributable to the recipient, additional shipping charges may apply if the order needs to be shipped again.
8. Delivery Attempts
Our courier partners may make multiple delivery attempts before returning an undelivered package to the sender.
Please ensure that the shipping address is accessible and that the phone number provided at checkout is reachable during the delivery period.
9. Delayed or Lost Shipments
If your order appears to be significantly delayed, please contact us with your order number so that we can assist in checking its status with the relevant courier.
If a shipment is confirmed as lost by the courier, aura999+ will work with the relevant fulfilment and logistics partner to determine the appropriate resolution.
10. Damaged Packages
If your package arrives visibly damaged, we recommend taking clear photographs or video of the package, including the shipping label and visible damage, before opening it.
If the product inside is damaged, defective, or incorrect, contact us at aura999plus.shop@gmail.com as soon as possible with:
Your order number
Clear photographs/videos of the package and product
A description of the issue
We will review the issue and determine the appropriate resolution in accordance with our Return & Refund Policy.
11. Returns and Shipping
Return shipping is handled according to our Return & Refund Policy.
For eligible returns due to reasons such as change of mind or incorrect size selection, the applicable return shipping cost will be deducted from your refund.
If the return is due to a verified defect, damage, incorrect product, or an error attributable to aura999+, return shipping costs will not be deducted from your refund.
aura999+ does not offer exchanges.
12. Contact
For questions regarding shipping or an existing order:
aura999+
Email: aura999plus.shop@gmail.com
Phone: +91 7396695558
Please include your order number when contacting us regarding an order.