Refund policy

Return, Replacement & Refund Policy

Last Updated: 2 October 2026

At aura999+, our products are made with care and produced specifically for your order. To maintain product quality and ensure a consistent customer experience, we follow a replacement-based resolution policy rather than offering routine returns or refunds.

By placing an order on our website, you acknowledge and agree to the terms outlined below.

1. No-Return Policy

All products purchased from aura999+ are considered final sale, subject to the eligible replacement provisions described in this policy.

We do not accept returns or offer refunds or replacements for the following situations:

Change of mind after placing an order.

Incorrect size selected by the customer.

Incorrect colour selected by the customer.

The product no longer being wanted.

Minor differences in colour caused by screen settings or display variations.

Damage caused by improper use, washing, handling, or failure to follow care instructions.

Normal variations in fabric, print placement, texture, or finish that do not constitute a manufacturing defect.

Failure to review the product description, size chart, or other product information before ordering.

Please review the size chart and product details carefully before completing your purchase.

2. Eligible Replacement Cases

A replacement may be offered only for an approved issue attributable to manufacturing or fulfilment, including:

A manufacturing defect.

A significant printing error or misprint.

A damaged product received in an eligible condition.

An incorrect product, design, colour, or size sent by aura999+ or its fulfilment partner.

A substantial issue that makes the product materially different from the product ordered.

All replacement requests are subject to review and approval. Submission of a request does not automatically guarantee approval.

3. Reporting Deadline

All eligible issues must be reported to us within 48 hours of the recorded delivery date.

Requests submitted after this period may not be accepted. We may consider exceptional circumstances at our discretion, where appropriate and subject to applicable law.

Customers must contact us promptly after delivery if they identify a potential issue with their order.

4. Mandatory Evidence Requirements

To evaluate a replacement request, customers must provide the required evidence within the applicable reporting period.

Defective or Damaged Products

For claims involving a defective or damaged product, the following are mandatory:

A clear, continuous unboxing video showing the package from the time it is opened.

Clear photographs of the product and the reported issue.

The order number.

A brief description of the problem.

An unboxing video is mandatory for defective or damaged product claims. Claims without the required video may be rejected, subject to applicable law and the circumstances of the case.

Misprints

For claims involving a printing error or misprint, the following are mandatory:

Clear, high-resolution photographs showing the misprint.

Photographs of the complete product.

The order number.

A brief description of the issue.

Additional evidence may be requested where necessary to assess the claim.

5. Replacement-Only Resolution

aura999+ provides replacement as the standard resolution for approved eligible claims.

We do not offer routine monetary refunds for defective, damaged, misprinted, or incorrectly fulfilled products where a replacement can reasonably be provided.

Once a claim has been reviewed and approved, we will determine the appropriate replacement process in coordination with our fulfilment partner.

A replacement will not be dispatched until the claim has been reviewed and approved.

6. Replacement Shipping Costs

For an approved claim caused by a verified manufacturing defect or fulfilment error, aura999+ will bear the applicable replacement shipping cost.

Where a replacement is exceptionally approved for a reason not attributable to a manufacturing or fulfilment error, a charge of ₹199, where applicable, may be payable by the customer before the replacement is processed.

Any applicable charge will be communicated to the customer before the replacement is confirmed.

7. Situations Not Eligible for Replacement

Replacement requests will generally not be accepted for:

Incorrect size selection by the customer.

Change-of-mind requests.

Incorrect colour selection by the customer.

Personal preferences regarding fit, appearance, or styling.

Damage caused after delivery through use, washing, ironing, or improper handling.

Products altered, modified, washed, or worn in a manner that prevents assessment of the reported issue.

Claims submitted after the applicable reporting deadline.

Claims that do not include the mandatory evidence, where such evidence is reasonably available and required under this policy.

This section does not exclude genuine claims that cannot reasonably be subject to these requirements or any rights available under applicable law.

8. Product Unavailability

If an approved replacement cannot be provided because the product, colour, size, or design is unavailable, discontinued, or cannot reasonably be reproduced, aura999+ may offer one of the following resolutions:

A suitable alternative replacement, subject to customer agreement.

Store credit.

A refund to the original payment method.

The applicable resolution will be communicated to the customer after the issue and available options have been assessed.

A refund is an exceptional resolution and is not the standard remedy under this policy.

9. Order Cancellation

Orders may enter production shortly after being placed. Cancellation requests are therefore subject to the order's production and fulfilment status.

Once an order has entered production or processing, cancellation may not be possible.

Customers should contact us as soon as possible if they wish to request a cancellation. A cancellation request does not guarantee that the order can be cancelled.

10. How to Submit a Replacement Request

To submit a replacement request, contact us using the details below:

Email: contact@aura999plus.co.in

Please include:

Your order number.

The date of delivery.

A description of the issue.

The required photographs and/or unboxing video.

Any other information requested by our support team.

Our team will review the request and communicate the next steps after assessment.

11. Policy Changes

aura999+ reserves the right to update or modify this policy when necessary. Any changes will be published on this page with an updated revision date.